You may decide to cancel your order at any point prior to delivery, by simply e-mailing us at Sales@GreatSoftwareOnline.co.uk. We will then confirm, also via e-mail, that the order has been cancelled. Any payments that may have been made by you, in respect to the cancelled order, will be refunded in full.
If your order has been delivered ( either in part or in full ) you can return the unwanted items to us for a full refund, as long as the following is true:-
( i ) This is done within 7 days of receiving the items.
( ii ) You have contacted us prior to returning the items and that we have issued you with a returns number. This returns number should be clearly marked on the returned packaging.
( iii ) The items are still in their original packaging, undamaged and in the same condition as when you received them.
We would highly recommend using a recorded delivery option when returning goods, as we cannot be responsible for items lost in transit.
We will endeavour to issue you with any relevant refund within 48 hours of receiving the returned items, but in anycase will never exceed 7 days.
If any goods are returned damaged we reserve the right to levy a charge commensurate
with our costs of processing the sale, prior to making any refund. In this case,
we will contact you again prior to issuing any refund, so that both parties
have agreed the refund amount prior to processing.